How To Fix CRM_CIC404 - Plug-in function &1 does not exist in remote system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 404

• Message text: Plug-in function &1 does not exist in remote system &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC404 - Plug-in function &1 does not exist in remote system &2 ?

  The SAP error message CRM_CIC404 indicates that a plug-in function that is expected to be available in a remote system is not found. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to call a function module or method that is not defined or not accessible in the specified remote system.
  Causes:
  
  Missing Function Module: The function module or method that is being called does not exist in the remote system.
  Incorrect Configuration: The configuration settings for the connection between the systems may be incorrect, leading to the inability to access the required function.
  Version Mismatch: The remote system may be running a different version of SAP that does not include the required function.
  Authorization Issues: The user or system may not have the necessary authorizations to access the function module in the remote system.
  Network Issues: There may be network connectivity issues preventing the systems from communicating properly.
  
  Solutions:
  
  Check Function Module: Verify that the function module or method exists in the remote system. You can do this by logging into the remote system and checking in transaction SE37 (for function modules) or SE80 (for methods).
  Review Configuration: Ensure that the RFC (Remote Function Call) destination is correctly configured in transaction SM59. Check the connection parameters and ensure that the remote system is reachable.
  Check Versions: Confirm that both systems are compatible and that the required function is available in the version of the remote system.
  Authorization Check: Ensure that the user or system has the necessary authorizations to execute the function module in the remote system. You can check this in transaction SU53 after the error occurs.
  Network Troubleshooting: If there are connectivity issues, check the network settings, firewalls, and ensure that both systems can communicate with each other.
  
  Related Information:
  
  Transaction Codes:
  
  SE37: Function Module Maintenance
  SE80: Object Navigator
  SM59: RFC Destinations
  SU53: Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for CRM and the specific plug-in functions you are working with to ensure you are using them correctly.
  
  If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.