How To Fix CRM_CIC400 - Workspace name contains invalid characters

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 400

• Message text: Workspace name contains invalid characters

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC400 - Workspace name contains invalid characters ?

  The SAP error message CRM_CIC400 indicates that the workspace name you are trying to use contains invalid characters. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with the CRM Interaction Center (CIC).
  Cause:
  The error is caused by the use of characters in the workspace name that are not allowed by the system. Valid workspace names usually consist of alphanumeric characters and may have specific restrictions on special characters, spaces, or length.
  Solution:
  To resolve the error, follow these steps:
  
  
  Check the Workspace Name: Review the workspace name you are trying to create or use. Ensure that it adheres to the naming conventions set by SAP. Typically, valid characters include:
  
  Letters (A-Z, a-z)
  Numbers (0-9)
  Underscores (_)
  
  
  
  Avoid Special Characters: Remove any special characters (e.g., @, #, $, %, &, etc.) and spaces from the workspace name.
  
  
  Length Restrictions: Ensure that the workspace name does not exceed the maximum length allowed by the system. Check the documentation or system settings for specific length restrictions.
  
  
  Rename the Workspace: If you are trying to modify an existing workspace, consider renaming it to comply with the valid naming conventions.
  
  
  Test the Changes: After making the necessary adjustments, try to create or access the workspace again to see if the error persists.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed guidelines on naming conventions and workspace management.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error.
  System Configuration: If you have access to system configuration settings, review them to ensure that there are no custom restrictions in place that could be causing this issue.
  
  If the problem continues after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.