How To Fix CRM_CIC352 - Only one of the fields may be selected; deselect other fields

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 352

• Message text: Only one of the fields may be selected; deselect other fields

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC352 - Only one of the fields may be selected; deselect other fields ?

  The SAP error message CRM_CIC352 indicates that in a certain context (usually within the CRM Interaction Center), the user is trying to select multiple fields that are mutually exclusive. This means that the system expects only one of the specified fields to be selected at a time, and if more than one is selected, it triggers this error message.
  Cause:
  The error typically occurs in scenarios where:
  
  You are trying to filter or display data based on multiple fields that cannot be used together.
  The configuration of the CRM system has defined certain fields as mutually exclusive, meaning that selecting one automatically deselects the others.
  
  Solution:
  To resolve this error, you should:
  
  Review the Selected Fields: Check which fields you have selected in the interface. You need to ensure that only one of the mutually exclusive fields is selected.
  Deselect Other Fields: If you have multiple fields selected, deselect all but one of them. This should allow you to proceed without encountering the error.
  Consult Documentation: If you are unsure which fields are mutually exclusive, refer to the SAP documentation or help files related to the specific transaction or screen you are using.
  Check Customizations: If your organization has customized the CRM system, there may be specific configurations that dictate which fields can be selected together. Consult with your SAP administrator or technical team for insights.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or solutions for this error.
  User Guides: Refer to user manuals or training materials specific to the CRM Interaction Center for guidance on field selection.
  Support Forums: Consider searching or posting on SAP community forums or support channels for additional help from other users who may have encountered the same issue.
  
  By following these steps, you should be able to resolve the CRM_CIC352 error and continue your work in the SAP system.