How To Fix CRM_CIC070 - Customizing configuration for lean creation missing/incomplete (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 070

• Message text: Customizing configuration for lean creation missing/incomplete (&1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC070 - Customizing configuration for lean creation missing/incomplete (&1) ?

  The SAP error message CRM_CIC070 indicates that there is a problem with the customizing configuration for lean creation in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to find the necessary configuration settings for creating a lean transaction, which is often used in the context of the CRM Interaction Center (IC).
  Cause:
  The error can be caused by several factors, including:
  
  Missing Customizing Settings: The required customizing settings for lean creation may not have been defined in the system.
  Incomplete Configuration: The existing configuration may be incomplete or incorrectly set up, leading to the inability to create lean transactions.
  Authorization Issues: The user may not have the necessary authorizations to access the required customizing settings.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that led to missing or incomplete settings.
  
  Solution:
  To resolve the CRM_CIC070 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for CRM lean transaction configuration.
  Ensure that all necessary settings for lean creation are defined. This may include settings for transaction types, status profiles, and other related configurations.
  
  
  
  Complete Configuration:
  
  If you find that certain settings are incomplete, complete them according to your business requirements. Make sure to review the documentation for the specific lean transaction you are trying to create.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization profile to ensure that they have the necessary permissions to access and modify the customizing settings.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, verify that the transport was successful and that all necessary objects were included. You may need to re-transport or manually adjust the settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM lean transactions for any specific requirements or additional configuration steps that may be necessary.
  
  
  
  Testing:
  
  After making the necessary changes, test the lean creation process again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring lean transactions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on CRM configuration and lean transaction management.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP Basis or CRM consultant who can provide more in-depth analysis and support.