How To Fix CRM_CIC068 - Business partner search: Customizing inconsistent (See long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 068

• Message text: Business partner search: Customizing inconsistent (See long text)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC068 - Business partner search: Customizing inconsistent (See long text) ?

  The SAP error message CRM_CIC068 indicates that there is an inconsistency in the customizing settings related to business partner search in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to find the necessary configuration or when the settings are not aligned properly.
  Cause:
  
  Inconsistent Customizing Settings: The error usually occurs when the customizing settings for business partner search are not properly configured or are missing.
  Missing or Incorrect Search Criteria: If the search criteria defined in the customizing do not match the available business partner data, this can lead to inconsistencies.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production) without proper adjustments, it may lead to inconsistencies.
  Missing Authorizations: Sometimes, the user may not have the necessary authorizations to access certain customizing settings.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for business partner search.
  Ensure that all necessary settings are correctly defined and activated.
  
  
  
  Review Search Criteria:
  
  Verify that the search criteria used in the business partner search are correctly defined and correspond to the data available in the system.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  If needed, re-transport the customizing settings or manually adjust them in the target system.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the customizing settings related to business partner search.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making changes, perform a test to ensure that the business partner search functionality works as expected without triggering the error.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO for customizing settings.
  BP for managing business partners.
  
  
  Documentation: Review SAP documentation related to business partner management and search functionalities.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.