How To Fix CRM_CIC069 - Component search &1 has same priority as other structures;Change priority

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 069

• Message text: Component search &1 has same priority as other structures;Change priority

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC069 - Component search &1 has same priority as other structures;Change priority ?

  The SAP error message CRM_CIC069 indicates that there is a conflict in the priority of component searches in the CRM system. This typically occurs when two or more structures (like components or fields) are assigned the same priority level, which can lead to ambiguity in how the system should handle searches or data retrieval.
  Cause:
  
  Duplicate Priority Assignment: The error arises when multiple components or structures are assigned the same priority in the configuration settings. This can happen during customization or when new components are added without adjusting their priorities.
  Configuration Issues: It may also stem from incorrect or incomplete configuration in the CRM system, particularly in the context of component search settings.
  
  Solution:
  To resolve this error, you need to adjust the priorities of the conflicting components. Here are the steps to do that:
  
  
  Identify the Components: Check the error message details to identify which components are causing the conflict. The message will typically indicate the specific components involved.
  
  
  Access Configuration Settings:
  
  Go to the SAP CRM system.
  Navigate to the relevant configuration area where component priorities are set. This is usually found under the customizing settings for CRM (transaction code SPRO).
  
  
  
  Adjust Priorities:
  
  Locate the section for component search or structure configuration.
  Review the priority settings for the components involved in the error.
  Change the priority of one or more components to ensure that each has a unique priority level. Higher priority numbers usually indicate lower priority in the search process, so adjust accordingly.
  
  
  
  Save Changes: After making the necessary adjustments, save your changes.
  
  
  Test the Changes: Perform a test to ensure that the error no longer occurs and that the component search functions as expected.
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring component searches and understanding priority settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after making changes, consider reaching out to SAP support or consulting with a technical expert familiar with CRM configurations.
  
  By following these steps, you should be able to resolve the CRM_CIC069 error and ensure that your component searches function correctly without conflicts.