How To Fix CRM_CIC063 - Cannot search for partner1, partner 2 and IBase simultaneously

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 063

• Message text: Cannot search for partner1, partner 2 and IBase simultaneously

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC063 - Cannot search for partner1, partner 2 and IBase simultaneously ?

  The SAP error message CRM_CIC063 indicates that there is an issue with searching for multiple entities (partner1, partner2, and IBase) simultaneously in the CRM system. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with partner functions and the installation base (IBase).
  Cause:
  The error occurs because the system does not allow simultaneous searches for multiple partner types and the IBase. This limitation is often due to the way the search functionality is designed in the CRM system, which may not support querying multiple partner roles and IBase at the same time.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Separate Searches: Instead of trying to search for partner1, partner2, and IBase at the same time, perform separate searches for each entity. This means you should first search for partner1, then for partner2, and finally for IBase.
  
  
  Check Configuration: Review the configuration settings in your CRM system to ensure that the search parameters are set correctly. Sometimes, adjustments in the configuration can help in resolving such issues.
  
  
  Update SAP Notes: Check for any relevant SAP Notes that might address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  
  Consult Documentation: Refer to the official SAP documentation for CRM to understand the limitations and best practices for searching partners and IBase.
  
  
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed insights and potential fixes based on your specific system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with partner management and IBase.
  User Roles: Ensure that the user roles and authorizations are correctly set up, as insufficient permissions can sometimes lead to unexpected errors.
  System Logs: Check system logs for any additional error messages or warnings that might provide more context about the issue.
  
  By following these steps, you should be able to address the CRM_CIC063 error effectively.