How To Fix CRM_CIC061 - More hits for &1 but not in role &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 061

• Message text: More hits for &1 but not in role &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC061 - More hits for &1 but not in role &2. ?

  The SAP error message CRM_CIC061 indicates that there are multiple hits (or records) found for a specific object (denoted by &1), but none of these records are associated with the specified role (denoted by &2). This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the CRM Interaction Center (CIC).
  Cause:
  
  Role Assignment: The primary cause of this error is that the records being searched for do not have the necessary role assigned to them. In SAP CRM, roles are used to define the context in which a business partner or object can be accessed or processed.
  Data Inconsistency: There may be inconsistencies in the data where the records exist but are not linked to the expected role.
  Search Criteria: The search criteria used may be too broad or not specific enough, leading to multiple hits that do not match the required role.
  
  Solution:
  
  
  Check Role Assignment:
  
  Verify that the records you are trying to access have the correct role assigned. You can do this by checking the business partner or object details in the SAP system.
  If necessary, assign the appropriate role to the records.
  
  
  
  Adjust Search Criteria:
  
  Refine the search criteria to ensure that it targets the correct records. This may involve using more specific filters or parameters.
  
  
  
  Data Maintenance:
  
  If there are inconsistencies in the data, consider performing data maintenance to ensure that all records are correctly linked to their respective roles.
  You may need to run reports or use transaction codes to identify and correct any discrepancies.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to CRM roles and business partner management for additional guidance on how to manage roles effectively.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing roles and relationships.
  SAP Notes: Search for SAP Notes related to CRM_CIC061 for any specific fixes or updates provided by SAP.
  Role Management: Understanding how roles are managed in SAP CRM can help prevent similar issues in the future. This includes knowing how to create, modify, and assign roles to business partners.
  
  By following these steps, you should be able to resolve the error and ensure that the records are accessible with the appropriate roles.