How To Fix CRM_CIC061 - More hits for &1 but not in role &2.

CRM_CIC061 - Overview

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 061

• Message text: More hits for &1 but not in role &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC061 - More hits for &1 but not in role &2. ?

  The SAP error message CRM_CIC061 indicates that there are multiple hits (or records) found for a specific object (denoted by &1), but none of these records are associated with the specified role (denoted by &2). This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the CRM Interaction Center (CIC).
  
  Cause:
  
  Role Assignment: The primary cause of this error is that the records being searched for do not have the necessary role assigned to them. In SAP CRM, roles are used to define the context in which a business partner or object can be accessed or processed.
  Data Inconsistency: There may be inconsistencies in the data where the records exist but are not linked to the expected role.
  Search Criteria: The search criteria used may be too broad or not specific enough, leading to multiple hits that do not match the required role.
  
  
  Solution:
  
  
  Check Role Assignment:
  
  Verify that