How To Fix CRM_CIC060 - More hits for &1 in the employee search Workspace.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 060

• Message text: More hits for &1 in the employee search Workspace.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC060 - More hits for &1 in the employee search Workspace. ?

  The SAP error message CRM_CIC060 indicates that there are multiple hits for the search criteria entered in the employee search workspace. This typically occurs when the search query returns more than one employee record that matches the criteria, and the system is unable to determine which specific employee you are trying to access.
  Cause:
  
  Ambiguous Search Criteria: The search criteria you entered may be too broad or not specific enough, leading to multiple employee records being returned.
  Data Duplication: There may be duplicate employee records in the system that match the search criteria.
  Configuration Issues: The search configuration may not be set up to filter results effectively.
  
  Solution:
  
  
  Refine Search Criteria: 
  
  Try to make your search criteria more specific. For example, include additional fields such as department, location, or employee ID to narrow down the results.
  
  
  
  Review Employee Records:
  
  Check the employee records in the system to identify any duplicates or similar entries that may be causing the issue. If duplicates are found, consider consolidating or correcting them.
  
  
  
  Use Filters:
  
  Utilize any available filters in the search workspace to limit the results to a more manageable number.
  
  
  
  Check Configuration:
  
  If you have access, review the configuration settings for the employee search functionality to ensure it is set up correctly to handle searches effectively.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on how to perform searches in the CRM system.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing employee records, such as PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data).
  SAP Notes: Check for any SAP Notes related to the CRM_CIC060 error message for potential patches or updates that may address the issue.
  User Training: Ensure that users are trained on how to effectively use the search functionality within the SAP CRM system to minimize the occurrence of this error.
  
  By following these steps, you should be able to resolve the CRM_CIC060 error and improve the efficiency of your employee searches in SAP.