How To Fix CRM_CIC058 - Cannot process two searches simultaneously; Continue with &1 or reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 058

• Message text: Cannot process two searches simultaneously; Continue with &1 or reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC058 - Cannot process two searches simultaneously; Continue with &1 or reset ?

  The SAP error message CRM_CIC058 indicates that the system is unable to process two search requests simultaneously in the CRM (Customer Relationship Management) environment. This typically occurs in scenarios where a user attempts to perform multiple searches or queries at the same time, which the system does not support.
  Cause:
  
  Simultaneous Searches: The most common cause of this error is that the user has initiated multiple search operations in the CRM system, such as searching for business partners, opportunities, or other entities.
  System Locking: The system may have internal locks that prevent concurrent processing of search requests to maintain data integrity and performance.
  User Interface Issues: Sometimes, the user interface may not properly handle multiple requests, leading to this error.
  
  Solution:
  
  Continue with One Search: The error message provides an option to continue with one of the searches. You can choose to proceed with the search that you want to keep and cancel the other.
  Reset the Search: If you encounter this error, you can reset the search by canceling the current operation and starting over. This will clear any pending requests and allow you to perform a new search.
  Check for Background Processes: Ensure that there are no background processes or other users performing searches that might be causing the conflict.
  Refresh the Session: Sometimes, simply refreshing the session or logging out and back in can resolve temporary issues.
  Review User Actions: If you are using a custom interface or have multiple tabs open, try to limit the number of active searches to one at a time.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error. Sometimes, SAP releases notes that address known issues or provide additional guidance.
  System Performance: If this error occurs frequently, it may be worth investigating the overall performance of the CRM system and whether it can handle multiple requests efficiently.
  User Training: Ensure that users are trained to avoid initiating multiple searches simultaneously, which can help reduce the occurrence of this error.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.