How To Fix CRM_CIC064 - Bus. partner &1: Personal number for ANI change could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 064

• Message text: Bus. partner &1: Personal number for ANI change could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC064 - Bus. partner &1: Personal number for ANI change could not be determined ?

  The SAP error message CRM_CIC064 indicates that the system is unable to determine the personal number for the ANI (Automatic Number Identification) change for a business partner. This error typically occurs in the context of CRM (Customer Relationship Management) when there is an attempt to process a change related to a business partner's information, particularly in the context of call center operations or customer interactions.
  Cause:
  
  Missing Personal Number: The personal number (or employee number) for the business partner may not be maintained in the system.
  Incorrect Configuration: There may be issues with the configuration of the business partner or the related settings in the CRM system.
  Data Inconsistency: There could be inconsistencies in the data related to the business partner, such as missing or incorrect entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the personal number for the business partner.
  
  Solution:
  
  Check Business Partner Data: Verify that the personal number is correctly maintained for the business partner in question. You can do this by navigating to the business partner's details in the CRM system.
  Maintain Personal Number: If the personal number is missing, you will need to add it. This can typically be done in the business partner maintenance transaction (e.g., transaction code BP).
  Review Configuration: Check the configuration settings related to business partners and ANI in the CRM system to ensure everything is set up correctly.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the business partner data that may be causing the issue.
  Authorization Check: Ensure that the user has the necessary authorizations to view and modify the business partner's personal number.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for maintenance and other related transactions.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. You can search for the error message number in the SAP Support Portal.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CIC064 error message.