How To Fix CRM_CIC064 - Bus. partner &1: Personal number for ANI change could not be determined

CRM_CIC064 - Overview

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 064

• Message text: Bus. partner &1: Personal number for ANI change could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC064 - Bus. partner &1: Personal number for ANI change could not be determined ?

  The SAP error message CRM_CIC064 indicates that the system is unable to determine the personal number for the ANI (Automatic Number Identification) change for a business partner. This error typically occurs in the context of CRM (Customer Relationship Management) when there is an attempt to process a change related to a business partner's information, particularly in the context of call center operations or customer interactions.
  
  Cause:
  
  Missing Personal Number: The personal number (or employee number) for the business partner may not be maintained in the system.
  Incorrect Configuration: There may be issues with the configuration of the business partner or the related settings in the CRM system.
  Data Inconsistency: There could be inconsistencies in the data related to the business partner, such as missing or incorrect entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the personal number for the business partner.
  
  
  Solution:
  
  Check Business Partner Data: