How To Fix CRM_CIC065 - Cannot save changes to two business partners at once; Save one at a time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 065

• Message text: Cannot save changes to two business partners at once; Save one at a time

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC065 - Cannot save changes to two business partners at once; Save one at a time ?

  The SAP error message CRM_CIC065 indicates that you are trying to save changes to two business partners simultaneously in the CRM system, which is not allowed. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the Customer Interaction Center (CIC).
  Cause:
  The primary cause of this error is that the system does not support saving changes to multiple business partners at the same time. This restriction is in place to maintain data integrity and avoid conflicts that could arise from simultaneous updates.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Save Changes Individually: Instead of trying to save changes to multiple business partners at once, save the changes for one business partner first. After the first save is successful, you can then proceed to save changes for the next business partner.
  
  
  Check for Batch Processing: If you are using any batch processing or mass update functionality, ensure that it is configured correctly to handle multiple business partners in a way that complies with the system's requirements.
  
  
  Review User Actions: Ensure that the user interface or the process you are using does not inadvertently trigger multiple saves. For example, if you are using a custom transaction or a specific screen, check if it allows for multiple selections and if it is set up correctly.
  
  
  Consult Documentation: Review the SAP documentation or help files related to the CRM module and business partner management for any specific guidelines or limitations regarding saving business partner data.
  
  
  System Configuration: If this error occurs frequently and impacts your workflow, consider discussing it with your SAP administrator or support team. They may be able to adjust system settings or provide additional training on how to manage business partners effectively.
  
  
  Related Information:
  
  Business Partner Management: Understanding how business partners are managed in SAP CRM can help you navigate and avoid similar issues in the future.
  SAP Notes: Check for any relevant SAP Notes or updates that might address this error or provide additional context.
  User Training: Providing training for users on how to manage business partners in the CRM system can help reduce the occurrence of this error.
  
  By following these steps, you should be able to resolve the CRM_CIC065 error and manage your business partner data effectively.