How To Fix CRM_CIC014 - Save of framework profiles failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 014

• Message text: Save of framework profiles failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC014 - Save of framework profiles failed ?

  The SAP error message CRM_CIC014: Save of framework profiles failed typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the configuration of framework profiles in the CRM Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing or Incomplete Configuration: The framework profile may not be fully configured or may have missing mandatory fields.
  Authorization Issues: The user may not have the necessary authorizations to save changes to the framework profiles.
  Data Consistency Issues: There may be inconsistencies in the data being saved, such as invalid entries or references to non-existent objects.
  Technical Issues: There could be underlying technical issues, such as database locks or system performance problems.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard saving process.
  
  Solutions:
  
  Check Configuration: Review the framework profile configuration to ensure all required fields are filled out correctly. Make sure that all necessary settings are in place.
  Review Authorizations: Verify that the user has the appropriate authorizations to make changes to the framework profiles. This can be done by checking the user's roles and authorizations in the SAP system.
  Data Validation: Ensure that all data being saved is valid and consistent. Check for any invalid entries or references that may cause the save operation to fail.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues, such as database locks or performance problems.
  Debugging: If you have access to development tools, you can debug the process to identify where the error occurs in the code.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the order management and related configurations.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM Interaction Center to understand the framework profiles and their configuration better.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with SAP support or a consultant who specializes in SAP CRM for further assistance.