How To Fix CRM_CIC013 - IC WinClient profile does not exist for agent &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 013

• Message text: IC WinClient profile does not exist for agent &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC013 - IC WinClient profile does not exist for agent & ?

  The SAP error message CRM_CIC013 indicates that there is an issue with the configuration of the Interaction Center (IC) WinClient profile for a specific agent. This error typically arises when the system cannot find a valid profile for the agent in question, which is necessary for the proper functioning of the Interaction Center.
  Cause:
  
  Missing Profile: The most common cause is that the agent does not have an assigned IC profile in the system.
  Incorrect Configuration: The profile may exist but is not correctly configured or is inactive.
  Authorization Issues: The agent may not have the necessary authorizations to access the profile.
  Data Inconsistency: There may be inconsistencies in the data related to the agent or the profile.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Profile Assignment:
  
  Go to the transaction code CRMCIC or CRMCIC01 in SAP.
  Check if the agent has an assigned IC profile. If not, you will need to create or assign a valid profile.
  
  
  
  Create/Modify Profile:
  
  If the profile does not exist, create a new IC profile for the agent.
  If it exists but is not configured correctly, modify the profile to ensure it meets the requirements.
  
  
  
  Verify Authorizations:
  
  Ensure that the agent has the necessary authorizations to access the IC profile. This can be checked in the user roles and authorizations assigned to the agent.
  
  
  
  Check for Data Consistency:
  
  Verify that there are no inconsistencies in the data related to the agent or the profile. This may involve checking the underlying tables or configurations.
  
  
  
  Restart the IC WinClient:
  
  After making changes, restart the IC WinClient to ensure that the changes take effect.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMCIC for managing Interaction Center profiles.
  Documentation: Refer to SAP Help documentation for detailed information on configuring Interaction Center profiles and troubleshooting common issues.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or consulting with your SAP Basis or CRM team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CIC013 error and ensure that the agent can access the necessary Interaction Center functionalities.