How To Fix CRM_CHANNEL003 - Check the dependent channel Customizing to avoid inconsistencies

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CHANNEL - Allowed channels for order creation

• Message number: 003

• Message text: Check the dependent channel Customizing to avoid inconsistencies

What causes this issue?

Inconsistency between the Customizing tables was detected for the
channels Internet Sales or Portal Sales.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can remove the Customizing dependency from the maintenance views
<ZK>Maintain Transaction Types</> and
<ZK>Transaction Types for Internet Service</> by choosing Customizing
for <LS>Customer Relationship Management</> under:
<LS>Web Channel -> Basic Settings -> Define Transaction Type Group</>
<LS>Web Channel -> E-Service -> Internet Customer Self Service -> Set Up
Internet Transactions -> Define Transaction Types for the Internet
(Without Web Requests)</>
,,

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CHANNEL003 - Check the dependent channel Customizing to avoid inconsistencies ?

  The SAP error message CRM_CHANNEL003 indicates that there is an inconsistency in the channel configuration within the SAP Customer Relationship Management (CRM) system. This error typically arises when there are issues with the dependent channel settings or configurations that do not align with the main channel settings.
  Cause:
  
  Inconsistent Customizing Settings: The error often occurs when the customizing settings for the dependent channel do not match or are not properly configured in relation to the main channel.
  Missing or Incorrect Dependencies: There may be missing dependencies or incorrect configurations that lead to inconsistencies.
  Changes in Channel Configuration: If changes were made to the channel configuration without updating the dependent channels, this can lead to inconsistencies.
  Transport Issues: If the channel settings were transported from one system to another (e.g., from development to production) without proper checks, inconsistencies may arise.
  
  Solution:
  
  
  Check Customizing Settings: Go to the channel customizing settings in the SAP system and verify that all dependent channels are correctly configured. Ensure that the settings align with the main channel.
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under "CRM" -> "Master Data" -> "Channels".
  
  
  
  Review Dependencies: Ensure that all dependencies for the channel are correctly defined and that there are no missing entries. This may involve checking the relationships between different channels and their configurations.
  
  
  Consistency Check: Use the transaction code CRMD_ORDER or relevant reports to perform a consistency check on the channel settings. This can help identify specific inconsistencies.
  
  
  Transport Management: If the issue arose after a transport, review the transport logs and ensure that all necessary objects were included in the transport request. If needed, re-transport the missing objects.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to channel configuration for any specific guidelines or known issues that may apply to your version of SAP CRM.
  
  
  Contact SAP Support: If the issue persists after checking the configurations, consider reaching out to SAP support for further assistance. They may provide patches or additional insights based on the specific version of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing, CRMD_ORDER for order management, and SE11 for data dictionary checks.
  SAP Notes: Search for SAP Notes related to CRM_CHANNEL003 for any specific fixes or recommendations provided by SAP.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the inconsistencies causing the CRM_CHANNEL003 error in your SAP system.