How To Fix CRM_CHANNEL003 - Check the dependent channel Customizing to avoid inconsistencies

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CHANNEL - Allowed channels for order creation

• Message number: 003

• Message text: Check the dependent channel Customizing to avoid inconsistencies

What causes this issue?

Inconsistency between the Customizing tables was detected for the
channels Internet Sales or Portal Sales.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can remove the Customizing dependency from the maintenance views
<ZK>Maintain Transaction Types</> and
<ZK>Transaction Types for Internet Service</> by choosing Customizing
for <LS>Customer Relationship Management</> under:
<LS>Web Channel -> Basic Settings -> Define Transaction Type Group</>
<LS>Web Channel -> E-Service -> Internet Customer Self Service -> Set Up
Internet Transactions -> Define Transaction Types for the Internet
(Without Web Requests)</>
,,

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CHANNEL003 - Check the dependent channel Customizing to avoid inconsistencies ?

  The SAP error message CRM_CHANNEL003 indicates that there is an inconsistency in the channel configuration within the SAP Customer Relationship Management (CRM) system. This error typically arises when there are issues with the dependent channel settings or configurations that do not align with the main channel settings.
  
  Cause:
  
  Inconsistent Customizing Settings: The error often occurs when the customizing settings for the dependent channel do not match or are not properly configured in relation to the main channel.
  Missing or Incorrect Dependencies: There may be missing dependencies or incorrect configurations that lead to inconsistencies.
  Changes in Channel Configuration: If changes were made to the channel configuration without updating the dependent channels, this can lead to inconsistencies.
  Transport Issues: If the channel settings were transported from one system to another (e.g., from development to production) without proper checks, inconsistencies may arise.
  
  
  Solution:
  
  
  Check Customizing Settings: Go to the channel customizing settings in the SAP system and verify that all