How To Fix CRM_CHANNEL002 - Check the dependent channel Customizing to avoid inconsistencies

CRM_CHANNEL002 - Overview

• Message type: E = Error

• Message class: CRM_CHANNEL - Allowed channels for order creation

• Message number: 002

• Message text: Check the dependent channel Customizing to avoid inconsistencies

What causes this issue?

Inconsistency between the Customizing tables was detected for the
channel Interaction Center.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can remove th Customizing dependency from the maintenance view T
<ZK>ransaction Component Profile</> by
going to Customizing for <LS>Customer Relationship Management</> under I
<LS>nteraction Center WinClient -></>
<LS>Component Configuration -> Visible Components -> Application Area ->
Define Profiles For Transaction Workspaces</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CHANNEL002 - Check the dependent channel Customizing to avoid inconsistencies ?

  The SAP error message CRM_CHANNEL002 indicates that there is an inconsistency in the channel configuration within the SAP Customer Relationship Management (CRM) system. This error typically arises when there are issues with the dependent channel settings or configurations that do not align with the main channel settings.
  
  Cause:
  
  Inconsistent Customizing: The error usually occurs when the customizing settings for the channel are not properly aligned. This could be due to missing or incorrect entries in the channel configuration.
  Dependent Channel Issues: If there are dependent channels that are not correctly defined or are missing required settings, it can lead to this error.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production) and the dependent settings were not included, inconsistencies may arise.
  
  
  Solution:
  
  
  Check Channel Customizing:
  
  Go to the transaction code SPRO and navigate to the relevant customizing path for CRM channels.
  Verify that all dependent channels are correctly configured and that