How To Fix CRM_CHANNEL002 - Check the dependent channel Customizing to avoid inconsistencies

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CHANNEL - Allowed channels for order creation

• Message number: 002

• Message text: Check the dependent channel Customizing to avoid inconsistencies

What causes this issue?

Inconsistency between the Customizing tables was detected for the
channel Interaction Center.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can remove th Customizing dependency from the maintenance view T
<ZK>ransaction Component Profile</> by
going to Customizing for <LS>Customer Relationship Management</> under I
<LS>nteraction Center WinClient -></>
<LS>Component Configuration -> Visible Components -> Application Area ->
Define Profiles For Transaction Workspaces</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CHANNEL002 - Check the dependent channel Customizing to avoid inconsistencies ?

  The SAP error message CRM_CHANNEL002 indicates that there is an inconsistency in the channel configuration within the SAP Customer Relationship Management (CRM) system. This error typically arises when there are issues with the dependent channel settings or configurations that do not align with the main channel settings.
  Cause:
  
  Inconsistent Customizing: The error usually occurs when the customizing settings for the channel are not properly aligned. This could be due to missing or incorrect entries in the channel configuration.
  Dependent Channel Issues: If there are dependent channels that are not correctly defined or are missing required settings, it can lead to this error.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production) and the dependent settings were not included, inconsistencies may arise.
  
  Solution:
  
  
  Check Channel Customizing:
  
  Go to the transaction code SPRO and navigate to the relevant customizing path for CRM channels.
  Verify that all dependent channels are correctly configured and that there are no missing entries.
  Ensure that the settings for the main channel and its dependent channels are consistent.
  
  
  
  Review Dependent Channels:
  
  Identify the dependent channels associated with the main channel that is causing the error.
  Check if all required fields and settings for these dependent channels are filled out correctly.
  
  
  
  Consistency Check:
  
  Use the transaction code CRMD_ORDER to check for inconsistencies in the channel settings.
  You can also use the transaction SE11 to check the database tables related to channel configuration for any inconsistencies.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, ensure that all related customizing objects were included in the transport request.
  If necessary, re-transport the missing configurations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM channel configuration for any specific guidelines or known issues.
  
  
  
  SAP Support:
  
  If the issue persists after checking the configurations, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (CRM Order Management), and SE11 (Data Dictionary).
  SAP Notes: Search for SAP Notes related to CRM_CHANNEL002 for any updates or patches that may resolve the issue.
  Documentation: Review the SAP Help Portal for detailed documentation on CRM channel configuration and best practices.
  
  By following these steps, you should be able to identify and resolve the inconsistencies causing the CRM_CHANNEL002 error in your SAP system.