How To Fix CRM_CFG_SC037 - Evaluating rules: product &1 is valid since process type is &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 037

• Message text: Evaluating rules: product &1 is valid since process type is &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC037 - Evaluating rules: product &1 is valid since process type is &2 ?

  The SAP error message CRM_CFG_SC037 indicates that there is an issue with evaluating rules related to a product in the context of a specific process type. This error typically arises in the SAP Customer Relationship Management (CRM) module when the system is unable to validate a product due to its association with a particular process type.
  Cause:
  The error message "Evaluating rules: product &1 is valid since process type is &2" suggests that the product (represented by &1) is not valid for the specified process type (represented by &2). This can occur due to several reasons:
  
  
  Product Configuration: The product may not be configured correctly for the specific process type. This could be due to missing or incorrect settings in the product master data.
  
  
  Process Type Restrictions: The process type may have restrictions that prevent certain products from being used. For example, certain products may only be valid for specific sales processes or service scenarios.
  
  
  Rule Evaluation Logic: The rules defined for evaluating products in the context of the process type may not include the product in question, leading to the error.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the product or process type, such as missing entries in configuration tables.
  
  
  Solution:
  To resolve the CRM_CFG_SC037 error, you can take the following steps:
  
  
  Check Product Configuration:
  
  Review the product master data to ensure that it is correctly configured for the intended process type.
  Verify that all necessary attributes and settings are in place.
  
  
  
  Review Process Type Settings:
  
  Check the settings for the process type to see if there are any restrictions or specific requirements for products.
  Ensure that the product is intended to be used with the specified process type.
  
  
  
  Evaluate Rules:
  
  Look into the rules defined for product evaluation in the context of the process type. Ensure that the product is included in the evaluation logic.
  If necessary, modify the rules to include the product.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the relevant data to identify any discrepancies or missing entries.
  Use transaction codes like SE11 or SE16 to inspect the relevant database tables.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the error message and related configuration settings.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to CRM_CFG_SC037 for any known issues or patches that may address the error.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.