How To Fix CRM_CFG_SC035 - Evaluating rules: product &1 is not valid due to process type filter &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 035

• Message text: Evaluating rules: product &1 is not valid due to process type filter &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC035 - Evaluating rules: product &1 is not valid due to process type filter &2 ?

  The SAP error message CRM_CFG_SC035 indicates that there is an issue with evaluating rules in the context of a product due to a process type filter. This error typically arises in the SAP Customer Relationship Management (CRM) module when the system is unable to find a valid product based on the specified process type.
  Cause:
  
  Invalid Product: The product specified in the error message (&1) is not valid for the current context or process type (&2). This could be due to the product not being configured correctly or not being assigned to the relevant process type.
  Process Type Filter: The process type filter may be too restrictive, preventing valid products from being considered. This can happen if the configuration for the process type does not include the product in question.
  Configuration Issues: There may be issues in the configuration of the product or the process type in the CRM system, such as missing entries or incorrect settings.
  
  Solution:
  
  Check Product Configuration: Verify that the product specified in the error message is correctly configured in the system. Ensure that it is active and assigned to the appropriate categories and process types.
  Review Process Type Settings: Check the settings for the process type filter. Ensure that the product is included in the allowed products for the specified process type. You may need to adjust the configuration to include the product.
  Update Rules: If there are rules defined for product selection based on process types, review and update these rules to ensure they accommodate the product in question.
  Consult Documentation: Refer to SAP documentation or configuration guides related to product and process type settings in CRM to ensure compliance with best practices.
  Testing: After making changes, test the configuration to ensure that the error no longer occurs and that the product can be evaluated correctly in the context of the specified process type.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER to check the order management settings or SPRO to access the configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Support: If the issue persists after checking the configuration, consider reaching out to SAP support for further assistance, providing them with the error details and any steps you have already taken.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.