How To Fix CRM_CFG_SC021 - Group &1 is maintained inconsistently; it should not be mandatory

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 021

• Message text: Group &1 is maintained inconsistently; it should not be mandatory

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC021 - Group &1 is maintained inconsistently; it should not be mandatory ?

  The SAP error message CRM_CFG_SC021 indicates that there is an inconsistency in the configuration of a group in the SAP Customer Relationship Management (CRM) system. Specifically, it suggests that a certain group (denoted as &1) is marked as mandatory, but the configuration does not support this requirement.
  Cause:
  
  Inconsistent Configuration: The group in question is set to be mandatory in the configuration settings, but the underlying data or settings do not align with this requirement.
  Missing Data: There may be missing or incomplete data that is required for the group to be considered valid.
  Incorrect Settings: The settings for the group may have been incorrectly defined, leading to a conflict between the mandatory status and the actual configuration.
  
  Solution:
  
  Review Group Configuration: Check the configuration settings for the group in question. Ensure that the group is correctly defined and that all necessary attributes and data are present.
  Adjust Mandatory Status: If the group should not be mandatory, consider changing its status in the configuration settings to non-mandatory.
  Data Validation: Validate the data associated with the group to ensure that all required fields are filled out and that there are no inconsistencies.
  Consult Documentation: Refer to SAP documentation or configuration guides for CRM to understand the expected settings for the group and how to resolve inconsistencies.
  Testing: After making changes, test the configuration to ensure that the error message no longer appears and that the system behaves as expected.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as SPRO (to access the configuration settings) or CRMD_ORDER (to manage CRM orders) to navigate to the relevant configuration areas.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on configuration best practices.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP CRM configurations.
  
  By following these steps, you should be able to identify the root cause of the CRM_CFG_SC021 error and implement a solution to resolve it.