How To Fix CRM_CFG_SC019 - The system found multiple values for &1 during quantity calculation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 019

• Message text: The system found multiple values for &1 during quantity calculation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC019 - The system found multiple values for &1 during quantity calculation ?

  The SAP error message CRM_CFG_SC019 indicates that the system has encountered multiple values for a specific characteristic during the quantity calculation in a configuration scenario. This typically occurs in the context of SAP CRM (Customer Relationship Management) or SAP CPQ (Configure Price Quote) when dealing with configurable products.
  Cause:
  The error arises when the system is unable to determine a single value for a characteristic that is required for the calculation of quantities. This can happen due to:
  
  Multiple Values Assigned: The characteristic in question has multiple values assigned in the configuration, and the system cannot decide which one to use.
  Incomplete Configuration: The configuration might not be complete, leading to ambiguity in the values.
  Dependencies and Constraints: There may be dependencies or constraints defined in the configuration that are not being satisfied, leading to multiple valid options.
  Incorrect Master Data: The master data for the product or characteristics may be incorrectly set up, leading to conflicting values.
  
  Solution:
  To resolve the CRM_CFG_SC019 error, you can take the following steps:
  
  
  Review Configuration: Check the configuration of the product to ensure that all required characteristics have been assigned a single value. Look for any characteristics that may have multiple values and ensure that only one is selected.
  
  
  Check Dependencies: Review any dependencies or constraints that are defined for the characteristics. Ensure that they are correctly set up and that they do not lead to conflicting values.
  
  
  Validate Master Data: Ensure that the master data for the product and its characteristics is correctly maintained. Look for any inconsistencies or errors in the data.
  
  
  Use Configuration Profile: If applicable, use a configuration profile to guide the selection of values for characteristics. This can help in avoiding ambiguity.
  
  
  Debugging: If the issue persists, consider using debugging tools to trace the configuration process and identify where the multiple values are being generated.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or additional troubleshooting steps.
  
  
  Seek Help from SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CU50 (Configuration Profile) or CU01 (Create Configuration Profile) to manage configurations.
  SAP Notes: Check for relevant SAP Notes that might address this specific error or provide additional insights.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP CRM configuration to better understand how to manage characteristics and dependencies.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_CFG_SC019 error in your SAP system.