How To Fix CRM_CFG_SC023 - Created a new child instance for product &1 and group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 023

• Message text: Created a new child instance for product &1 and group &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC023 - Created a new child instance for product &1 and group &2 ?

  The SAP error message CRM_CFG_SC023 indicates that a new child instance has been created for a product and a specific configuration group. This message typically arises in the context of SAP CRM (Customer Relationship Management) and SAP CPQ (Configure Price Quote) when dealing with product configuration.
  Cause:
  
  Configuration Changes: The error may occur when there are changes in the configuration of a product that require the creation of a new instance. This can happen if the user is trying to modify an existing configuration or if the system is set to create a new instance for certain changes.
  Product Structure: The product structure may not be correctly defined, leading to the creation of a new instance instead of modifying the existing one.
  Data Inconsistencies: There may be inconsistencies in the data related to the product or configuration group, which can trigger the creation of a new instance.
  User Actions: The user may have inadvertently triggered the creation of a new instance by selecting options that lead to this behavior.
  
  Solution:
  
  Review Configuration: Check the configuration settings for the product and ensure that they are correctly defined. Make sure that the product structure is set up properly.
  Check for Duplicates: Ensure that there are no duplicate instances of the product or configuration group that could be causing confusion in the system.
  Data Consistency: Validate the data related to the product and configuration group to ensure there are no inconsistencies. This may involve checking master data, configuration profiles, and dependencies.
  User Training: If the issue is related to user actions, consider providing training or documentation to help users understand how to properly configure products without inadvertently creating new instances.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error message or provide guidance on best practices for product configuration.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and product configuration for detailed information on how to manage product instances and configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it is affecting business operations.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_CFG_SC023 error message.