How To Fix CRM_CCM_WORKSPACE024 - Mail was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 024

• Message text: Mail was not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE024 - Mail was not sent ?

  The SAP error message CRM_CCM_WORKSPACE024 indicates that an email was not sent successfully. This error can occur in the context of SAP Customer Relationship Management (CRM) when there are issues related to the email sending process. Below are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The email configuration in SAP may not be set up correctly. This includes settings for the SMTP server, email addresses, or other related parameters.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or experiencing issues that prevent it from sending emails.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Invalid Email Addresses: The email address specified may be invalid or incorrectly formatted.
  Missing Email Content: The email may lack required content or attachments, leading to a failure in sending.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in the SAP system. This can be done in transaction SCOT (SAPconnect Administration).
  Ensure that the SMTP server settings (host, port, etc.) are correct and that the server is reachable.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails. This transaction allows you to see if the email was queued, sent, or failed.
  You can also send a test email from the SAP system to verify that the configuration is working.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any detailed error messages related to email sending.
  Look for any specific error codes or messages that can provide more insight into the issue.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Validate Email Addresses:
  
  Double-check the email addresses being used to ensure they are valid and correctly formatted.
  
  
  
  Monitor Email Server:
  
  If the issue persists, check the email server logs for any errors or issues that may be preventing emails from being sent.
  
  
  
  Contact IT Support:
  
  If you are unable to resolve the issue, consider reaching out to your IT support team or SAP Basis team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to SAPconnect and email configuration for best practices and detailed setup instructions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.