How To Fix CRM_CCM_WORKSPACE026 - Remove workspace & from IC profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 026

• Message text: Remove workspace & from IC profile

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE026 - Remove workspace & from IC profile ?

  The SAP error message CRM_CCM_WORKSPACE026 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the workspace configuration in the Interaction Center (IC) profile. The error message indicates that a specific workspace cannot be removed from the IC profile.
  Cause:
  The error can be caused by several factors, including:
  
  Workspace Assignment Issues: The workspace you are trying to remove may still be assigned to some users or roles, preventing its deletion.
  Configuration Errors: There may be inconsistencies or errors in the configuration of the IC profile or the workspace itself.
  Authorization Issues: The user attempting to remove the workspace may not have the necessary authorizations to perform this action.
  System Locking: The workspace might be locked by another process or user, preventing modifications.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Assignments:
  
  Verify if the workspace is assigned to any users or roles. If it is, you will need to remove those assignments before you can delete the workspace.
  
  
  
  Review Configuration:
  
  Go through the configuration settings of the IC profile and the workspace to ensure there are no inconsistencies. Make sure that the workspace is correctly set up and not linked to any active processes.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to modify the IC profile and remove workspaces. You may need to consult with your SAP security team to verify and adjust authorizations if necessary.
  
  
  
  System Lock Check:
  
  Check if the workspace is locked by another user or process. You can use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify any locking issues.
  
  
  
  Use Transaction Code:
  
  You can use transaction code CRMC_IC_PROFILE to access the IC profile configuration and attempt to remove the workspace from there.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and Interaction Center for any specific guidelines or known issues regarding workspace management.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if it’s a known issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_IC_PROFILE, CRMC_WORKSPACE, and others related to CRM configuration.
  User Roles: Review user roles and authorizations in the context of CRM to ensure proper access levels.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to remove the workspace from the IC profile successfully.