How To Fix CRM_CCM_WORKSPACE023 - No agent could be determined - transfer is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 023

• Message text: No agent could be determined - transfer is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE023 - No agent could be determined - transfer is not possible ?

  The SAP error message CRM_CCM_WORKSPACE023: No agent could be determined - transfer is not possible typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to transfer a business transaction (like a service request or a sales order) to another agent or user, but the system cannot identify a valid agent to whom the transaction can be transferred.
  Causes:
  
  No Available Agents: There may be no agents assigned to the relevant organizational unit or team that can handle the transfer.
  Incorrect Configuration: The configuration settings for agent determination may not be set up correctly, leading to the system being unable to find a suitable agent.
  User Status: The user you are trying to transfer the transaction to may not be active or may not have the necessary authorizations.
  Business Role Assignment: The user may not have the appropriate business role assigned that allows them to receive the transfer.
  Missing Master Data: There may