How To Fix CRM_CCM_WORKSPACE023 - No agent could be determined - transfer is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 023

• Message text: No agent could be determined - transfer is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE023 - No agent could be determined - transfer is not possible ?

  The SAP error message CRM_CCM_WORKSPACE023: No agent could be determined - transfer is not possible typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to transfer a business transaction (like a service request or a sales order) to another agent or user, but the system cannot identify a valid agent to whom the transaction can be transferred.
  Causes:
  
  No Available Agents: There may be no agents assigned to the relevant organizational unit or team that can handle the transfer.
  Incorrect Configuration: The configuration settings for agent determination may not be set up correctly, leading to the system being unable to find a suitable agent.
  User Status: The user you are trying to transfer the transaction to may not be active or may not have the necessary authorizations.
  Business Role Assignment: The user may not have the appropriate business role assigned that allows them to receive the transfer.
  Missing Master Data: There may be missing or incomplete master data related to agents or organizational units.
  
  Solutions:
  
  Check Agent Assignment: Verify that there are agents assigned to the relevant organizational unit or team. You can do this by checking the organizational structure in the SAP system.
  Review Configuration: Ensure that the agent determination configuration is correctly set up in the system. This may involve checking the settings in the CRM customizing (transaction SPRO) under the relevant sections for agent determination.
  User Status Check: Confirm that the user you are trying to transfer the transaction to is active and has the necessary authorizations to receive the transfer.
  Business Role Verification: Make sure that the user has the appropriate business roles assigned that allow them to be an agent for the type of transaction you are working with.
  Master Data Completeness: Check for any missing or incomplete master data related to agents or organizational units. Ensure that all necessary data is maintained correctly.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check user roles and assignments, or PFCG to manage roles and authorizations.
  SAP Notes: Look for relevant SAP Notes that may address specific issues related to agent determination or the error message itself.
  Documentation: Refer to the SAP Help Portal for documentation on CRM agent determination and organizational management.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.