How To Fix CRM_CCM_WORKSPACE022 - Only one workflow inbox can run in the framework at a time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 022

• Message text: Only one workflow inbox can run in the framework at a time

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE022 - Only one workflow inbox can run in the framework at a time ?

  The SAP error message CRM_CCM_WORKSPACE022 indicates that there is an issue with the workflow inbox in the SAP Customer Relationship Management (CRM) system. Specifically, it means that only one workflow inbox can be active or running in the framework at any given time. This can occur in scenarios where multiple users or processes are trying to access or execute workflows simultaneously.
  Cause:
  
  Concurrent Access: The error typically arises when multiple instances of the workflow inbox are trying to run at the same time. This can happen if multiple users are trying to access the workflow inbox or if there are background jobs that are attempting to trigger workflows concurrently.
  Configuration Issues: There may be configuration settings in the workflow framework that limit the number of active workflow inboxes.
  System Performance: If the system is under heavy load, it may not be able to handle multiple workflow inbox requests effectively.
  
  Solution:
  
  Check Active Workflows: Ensure that there are no other active instances of the workflow inbox running. You can do this by checking the workflow logs or monitoring the workflow instances in the system.
  Limit Concurrent Access: If possible, limit the number of users accessing the workflow inbox at the same time. This may involve scheduling access or informing users to avoid simultaneous usage.
  Review Configuration: Check the configuration settings for the workflow framework to see if there are any parameters that can be adjusted to allow for more than one workflow inbox to run concurrently.
  System Performance: Monitor the system performance and resource usage. If the system is under heavy load, consider optimizing performance or increasing system resources.
  Restart the Workflow Framework: In some cases, restarting the workflow framework or the relevant application server may resolve the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error message.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by Frequency) to monitor and analyze workflow instances.
  System Logs: Review system logs (transaction SM21) for any related errors or warnings that may provide further context for the issue.
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation and support.