How To Fix CRM_CCM_WORKSPACE014 - No sender addresses maintained in e-mail editor profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 014

• Message text: No sender addresses maintained in e-mail editor profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE014 - No sender addresses maintained in e-mail editor profile ?

  The SAP error message CRM_CCM_WORKSPACE014 indicates that there are no sender addresses maintained in the e-mail editor profile. This error typically occurs when you are trying to send an email from the SAP CRM system, and the system cannot find a valid sender email address to use.
  Cause:
  The primary cause of this error is that the email editor profile does not have any sender addresses configured. This can happen if:
  
  The email editor profile has not been set up correctly.
  The sender email addresses have not been maintained in the profile.
  The user does not have the necessary authorizations to view or maintain the sender addresses.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Email Editor Profile Configuration:
  
  Go to the transaction code CRMCMP or navigate to the relevant configuration area in the SAP CRM system.
  Look for the email editor profile settings.
  Ensure that a valid sender email address is maintained in the profile.
  
  
  
  Maintain Sender Addresses:
  
  If no sender addresses are maintained, you need to add them. This can usually be done in the configuration settings for the email editor profile.
  Make sure to include valid email addresses that are authorized to send emails from the system.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to access and maintain the email editor profile.
  If not, you may need to adjust the user roles or permissions accordingly.
  
  
  
  Testing:
  
  After making the necessary changes, test the email functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Email Editor Profile: This is a configuration in SAP CRM that defines how emails are sent, including sender addresses, templates, and other settings.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMCMP for configuration and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.