How To Fix CRM_CCM_WORKSPACE013 - Mail forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 013

• Message text: Mail forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE013 - Mail forwarded ?

  The SAP error message CRM_CCM_WORKSPACE013 typically indicates that there is an issue related to the forwarding of emails within the SAP Customer Relationship Management (CRM) system. This error can occur in various contexts, such as when trying to forward emails from a workspace or when handling email communications in the CRM system.
  Cause:
  The specific causes of the CRM_CCM_WORKSPACE013 error can vary, but common reasons include:
  
  Configuration Issues: Incorrect settings in the email configuration or workspace settings can lead to this error.
  Authorization Problems: The user may not have the necessary permissions to forward emails.
  System Errors: Temporary issues with the SAP system or the email server can also trigger this error.
  Email Format Issues: The email being forwarded may have formatting issues or attachments that are not supported.
  
  Solution:
  To resolve the CRM_CCM_WORKSPACE013 error, you can try the following steps:
  
  
  Check Configuration:
  
  Ensure that the email settings in the SAP CRM system are correctly configured. This includes SMTP settings and any relevant parameters in transaction codes like SCOT (SAPconnect) or SO36 (Send Requests).
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to perform email forwarding. You can check this in the user roles and profiles.
  
  
  
  Examine Email Content:
  
  Check the content of the email being forwarded. Ensure that there are no unsupported attachments or formatting issues.
  
  
  
  System Logs:
  
  Review the system logs for any additional error messages or warnings that could provide more context about the issue. You can use transaction codes like SLG1 (Application Log) to check logs.
  
  
  
  Test Email Functionality:
  
  Test the email functionality by sending a simple email to ensure that the email system is working correctly.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or updates that may address this specific error. You can search the SAP Support Portal for known issues and patches.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (SAPconnect), SO36 (Send Requests), and SLG1 (Application Log) for troubleshooting.
  Documentation: Review SAP documentation related to email configuration and CRM workspace management for best practices and guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CCM_WORKSPACE013 error effectively.