How To Fix CRM_CCM_WORKSPACE016 - Enter a valid e-mail/fax address (&)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 016

• Message text: Enter a valid e-mail/fax address (&)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE016 - Enter a valid e-mail/fax address (&) ?

  The SAP error message CRM_CCM_WORKSPACE016 indicates that the system requires a valid email or fax address to be entered in a specific field, but the input provided does not meet the validation criteria. This error typically occurs in the context of CRM (Customer Relationship Management) applications when trying to save or process data related to customer communication.
  Cause:
  
  Invalid Format: The email or fax address entered does not conform to the expected format (e.g., missing "@" for emails, incorrect characters).
  Empty Field: The field may be left blank when it is required.
  Special Characters: The presence of unsupported special characters in the email or fax address.
  Length Restrictions: The input may exceed the maximum length allowed for the field.
  
  Solution:
  
  Check Format: Ensure that the email address includes the "@" symbol and a valid domain (e.g., [e-mail]). For fax numbers, ensure it follows the expected format (e.g., including country code if necessary).
  Fill Required Fields: Make sure that the email or fax field is not left empty if it is mandatory.
  Remove Special Characters: Eliminate any unsupported characters from the email or fax address.
  Verify Length: Check that the input does not exceed the maximum character limit set for the field.
  Use Valid Addresses: If you are unsure about the validity of the email or fax address, try using a known valid address to see if the error persists.
  
  Related Information:
  
  SAP Notes: Check SAP Notes or the SAP Support Portal for any specific notes related to this error message, as there may be updates or patches that address known issues.
  Field Documentation: Review the documentation for the specific CRM module you are using to understand the expected formats and requirements for email and fax fields.
  User Training: Ensure that users are trained on the correct input formats for email and fax addresses to minimize errors.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to the SAP community forums for additional assistance.