How To Fix CRM_CCM_WORKSPACE018 - Enter at least one valid recipient before sending

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 018

• Message text: Enter at least one valid recipient before sending

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE018 - Enter at least one valid recipient before sending ?

  The SAP error message CRM_CCM_WORKSPACE018 indicates that you are trying to send a communication (like an email or a message) without specifying at least one valid recipient. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when using the communication management features.
  Cause:
  The primary cause of this error is that the system requires at least one valid recipient to be specified in the communication document before it can be sent. This could happen due to:
  
  No recipients being added to the communication document.
  The recipients added are not valid (e.g., missing email addresses or incorrect formats).
  The recipient list is empty due to a filtering issue or a selection error.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Recipient List:
  
  Ensure that you have added at least one recipient to the communication document.
  Verify that the recipient's details (like email address) are correctly entered and valid.
  
  
  
  Add Recipients:
  
  If no recipients are present, add them by selecting from the available contacts or entering their details manually.
  Make sure to use the correct format for email addresses or other contact methods.
  
  
  
  Validate Recipients:
  
  If you have added recipients but still encounter the error, check if the recipients are valid in the system. This may involve checking their status or ensuring they are active contacts.
  
  
  
  Review Filters:
  
  If you are using filters to select recipients, ensure that the filters are not excluding all potential recipients.
  
  
  
  Save Changes:
  
  After adding or correcting the recipient information, save the changes to the communication document before attempting to send it again.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with communication management, such as CRM_ORDER, CRM_COMPLAINT, or CRM_ACTIVITY.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to send communications.
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. The SAP Help Portal may also provide additional guidance on communication management in CRM.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance, as there may be underlying configuration issues or system-specific settings that need to be addressed.