How To Fix CRM_CCM_WORKSPACE019 - Document sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 019

• Message text: Document sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE019 - Document sent ?

  The SAP error message CRM_CCM_WORKSPACE019 typically indicates that a document has already been sent in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with workspace functionalities. This error can occur in various scenarios, such as when trying to resend a document that has already been processed or sent.
  Cause:
  
  Duplicate Sending: The most common cause of this error is an attempt to send a document that has already been sent. This could happen due to user error or a system glitch.
  Workflow Issues: If there are issues with the workflow or process that manages document sending, it may lead to this error.
  Configuration Issues: Incorrect configuration settings in the CRM system related to document handling or workspace management can also trigger this error.
  
  Solution:
  
  Check Document Status: Verify the status of the document in question. If it has already been sent, you may not need to send it again.
  Review Workflow: If the document needs to be resent, check the workflow settings to ensure that the document can be sent again. You may need to reset the status or modify the workflow.
  Consult Logs: Look at the application logs or transaction logs to identify any underlying issues that may have caused the error.
  Configuration Review: Ensure that the configuration settings for document handling in the CRM system are correct. This may involve checking settings related to document types, sending methods, and workspace configurations.
  User Training: If user error is a frequent cause, consider providing additional training to users on how to manage document sending within the CRM system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for CRM and workspace management to understand the expected behavior and configurations.
  Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting based on your specific system configuration and usage.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CCM_WORKSPACE019 error effectively.