How To Fix CRM_CCM_RECOVERY201 - Waiting for response from CRM

CRM_CCM_RECOVERY201 - Overview

• Message type: E = Error

• Message class: CRM_CCM_RECOVERY - Message Class for the Claim Chargeback Recovery Process

• Message number: 201

• Message text: Waiting for response from CRM

What causes this issue?

The system waits for a response from CRM regarding the creation of the
new claim chargeback recovery document.

System Response

The system disables the display button.

How to fix this error?

Clicking the refresh button will enable the display button if the
response was received in the meantime.
The following points are possible reasons why there is no response from
CRM:
The scheduler of the inbound respectively outbound queue is busy. The
update might take a while.
The communication is stuck in an inbound or outbound queue in ERP or CRM
(check with transactions SMQ1 and SMQ2)
Queues are locked in ERP or CRM (check with transaction SMQR)

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_RECOVERY201 - Waiting for response from CRM ?

  The SAP error message CRM_CCM_RECOVERY201 indicates that the system is waiting for a response from the CRM (Customer Relationship Management) system. This error typically occurs in scenarios where there is a communication issue between the CRM system and other components, such as the backend systems or middleware.
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM system and the other systems it communicates with.
  System Performance: The CRM system may be experiencing performance issues, causing delays in processing requests.
  Configuration Errors: Incorrect configuration settings in the CRM system or middleware can lead to communication failures.
  Timeout Settings: The timeout settings for the communication might be too short, causing the system to wait indefinitely for a response.
  Service Outages: The CRM service or related services may be down or undergoing maintenance.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the systems. You can use tools like ping or traceroute to diagnose connectivity