How To Fix CRM_CCM_RECOVERY201 - Waiting for response from CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_RECOVERY - Message Class for the Claim Chargeback Recovery Process

• Message number: 201

• Message text: Waiting for response from CRM

What causes this issue?

The system waits for a response from CRM regarding the creation of the
new claim chargeback recovery document.

System Response

The system disables the display button.

How to fix this error?

Clicking the refresh button will enable the display button if the
response was received in the meantime.
The following points are possible reasons why there is no response from
CRM:
The scheduler of the inbound respectively outbound queue is busy. The
update might take a while.
The communication is stuck in an inbound or outbound queue in ERP or CRM
(check with transactions SMQ1 and SMQ2)
Queues are locked in ERP or CRM (check with transaction SMQR)

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_RECOVERY201 - Waiting for response from CRM ?

  The SAP error message CRM_CCM_RECOVERY201 indicates that the system is waiting for a response from the CRM (Customer Relationship Management) system. This error typically occurs in scenarios where there is a communication issue between the CRM system and other components, such as the backend systems or middleware.
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM system and the other systems it communicates with.
  System Performance: The CRM system may be experiencing performance issues, causing delays in processing requests.
  Configuration Errors: Incorrect configuration settings in the CRM system or middleware can lead to communication failures.
  Timeout Settings: The timeout settings for the communication might be too short, causing the system to wait indefinitely for a response.
  Service Outages: The CRM service or related services may be down or undergoing maintenance.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the systems. You can use tools like ping or traceroute to diagnose connectivity problems.
  Monitor System Performance: Check the performance metrics of the CRM system to identify any bottlenecks or resource constraints. You may need to optimize the system or allocate more resources.
  Review Configuration Settings: Verify the configuration settings in both the CRM system and any middleware (like SAP PI/PO) to ensure they are correct and aligned.
  Adjust Timeout Settings: If applicable, consider increasing the timeout settings for the communication to allow more time for responses.
  Check Service Status: Verify that all relevant services are up and running. If any services are down, restart them or contact your system administrator for assistance.
  Review Logs: Check the application logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM and related components to understand the expected behavior and configuration settings.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with a technical expert who specializes in SAP CRM systems.