How To Fix CRM_CCM_RECOVERY120 - The payment item &1 &2 &3 &4 is processed in CRM and cannot be cleared

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_RECOVERY - Message Class for the Claim Chargeback Recovery Process

• Message number: 120

• Message text: The payment item &1 &2 &3 &4 is processed in CRM and cannot be cleared

What causes this issue?

The payment item &V1& &V2& &V3& &V4& was transferred to CRM. There it
is represented as a CRM recovery. Once the CRM recovery is released, it
will trigger the credit debit linkage in FI. After that the two reports
FOAP_PROCESS_PAYMENT_ADVICES and FOAP_PROCESS_INVOICES will clear the
corresponding payment item. As CRM is in control of the payment item, it
may not be cleared by an FI process.

System Response

The system aborts the clearing of the payment item.

How to fix this error?

There are two options.
If the clearing of the payment item was a mistake, it should not be
repeated by the user.
If the processing of the payment item in CRM was a mistake, the CRM
recovery can be cancelled and deleted in CRM. This will return the
control back to FI so that the user can continue with the processing of
the payment item in FI.

Procedure for System Administrators

This check can be disabled in customizing. It should be noted that SAP
does not recommend to switch off this check as this can lead to an
inconsistent state within the CRM-process.
INCLUDE CUSTOMIZED_MESSAGE_INFO OBJECT DOKU ID TX

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_RECOVERY120 - The payment item &1 &2 &3 &4 is processed in CRM and cannot be cleared ?

  The SAP error message CRM_CCM_RECOVERY120 indicates that a payment item is being processed in the Customer Relationship Management (CRM) system and cannot be cleared. This typically occurs in scenarios where there are inconsistencies or issues with the payment processing between the CRM and the backend system (like SAP ERP).
  Cause:
  
  Payment Item Status: The payment item may be in a status that does not allow it to be cleared. For example, it might be in a "processing" or "pending" state.
  Data Inconsistency: There may be inconsistencies between the CRM and the backend system regarding the payment item.
  Locking Issues: The payment item might be locked by another process or user, preventing it from being cleared.
  Configuration Issues: There could be configuration issues in the CRM or the integration settings between CRM and the backend system.
  
  Solution:
  
  Check Payment Item Status: Verify the status of the payment item in the CRM system. If it is in a processing state, wait until it is completed or resolved.
  Review Logs: Check the application logs in CRM for any additional error messages or warnings that could provide more context about the issue.
  Data Consistency Check: Ensure that the data in the CRM matches the data in the backend system. You may need to run consistency checks or reconciliation processes.
  Unlock Payment Item: If the payment item is locked, identify the process or user that is holding the lock and resolve it accordingly.
  Configuration Review: Review the configuration settings in both CRM and the backend system to ensure they are correctly set up for payment processing.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SM21 (System Log), SLG1 (Application Log), or ST22 (Dump Analysis) to gather more information about the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  Integration Settings: Review the integration settings between CRM and the backend system, especially if there have been recent changes or upgrades.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.