How To Fix CRM_CCM_RECOVERY120 - The payment item &1 &2 &3 &4 is processed in CRM and cannot be cleared

CRM_CCM_RECOVERY120 - Overview

• Message type: E = Error

• Message class: CRM_CCM_RECOVERY - Message Class for the Claim Chargeback Recovery Process

• Message number: 120

• Message text: The payment item &1 &2 &3 &4 is processed in CRM and cannot be cleared

What causes this issue?

The payment item &V1& &V2& &V3& &V4& was transferred to CRM. There it
is represented as a CRM recovery. Once the CRM recovery is released, it
will trigger the credit debit linkage in FI. After that the two reports
FOAP_PROCESS_PAYMENT_ADVICES and FOAP_PROCESS_INVOICES will clear the
corresponding payment item. As CRM is in control of the payment item, it
may not be cleared by an FI process.

System Response

The system aborts the clearing of the payment item.

How to fix this error?

There are two options.
If the clearing of the payment item was a mistake, it should not be
repeated by the user.
If the processing of the payment item in CRM was a mistake, the CRM
recovery can be cancelled and deleted in CRM. This will return the
control back to FI so that the user can continue with the processing of
the payment item in FI.

Procedure for System Administrators

This check can be disabled in customizing. It should be noted that SAP
does not recommend to switch off this check as this can lead to an
inconsistent state within the CRM-process.
INCLUDE CUSTOMIZED_MESSAGE_INFO OBJECT DOKU ID TX

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_RECOVERY120 - The payment item &1 &2 &3 &4 is processed in CRM and cannot be cleared ?

  The SAP error message CRM_CCM_RECOVERY120 indicates that a payment item is being processed in the Customer Relationship Management (CRM) system and cannot be cleared. This typically occurs in scenarios where there are inconsistencies or issues with the payment processing between the CRM and the backend system (like SAP ERP).
  
  Cause:
  
  Payment Item Status: The payment item may be in a status that does not allow it to be cleared. For example, it might be in a "processing" or "pending" state.
  Data Inconsistency: There may be inconsistencies between the CRM and the backend system regarding the payment item.
  Locking Issues: The payment item might be locked by another process or user, preventing it from being cleared.
  
  Configuration Issues: There could be configuration issues in the CRM or the integration settings between CRM and the backend system.
  
  
  Solution:
  
  Check Payment Item Status: Verify the status of the payment item in the CRM system. If it is in a processing