How To Fix CRM_CCM111 - Callback data has changed; save first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 111

• Message text: Callback data has changed; save first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM111 - Callback data has changed; save first ?

  The SAP error message CRM_CCM111: "Callback data has changed; save first" typically occurs in the SAP Customer Relationship Management (CRM) module when there are changes made to the data in a callback context, but the system detects that the data has not been saved. This can happen in various scenarios, such as when a user is trying to navigate away from a screen or perform an action that requires the data to be saved first.
  Cause:
  
  Unsaved Changes: The most common cause is that there are unsaved changes in the current transaction or screen. The system requires that all changes be saved before proceeding with other actions.
  Concurrent Modifications: If multiple users are working on the same data or if there are background processes that modify the data, the system may detect that the data has changed since it was last loaded.
  Session Timeout: If the session has timed out or if there has been a loss of connection, the system may not recognize the current state of the data.
  
  Solution:
  
  Save Changes: The immediate solution is to save any changes you have made before attempting to perform any other actions. Look for a "Save" button or option in the interface.
  Refresh the Data: If you suspect that the data has changed due to concurrent modifications, you can refresh the data to ensure you are working with the latest version. This may involve reloading the screen or navigating away and back again.
  Check for Locks: If you are working in a multi-user environment, check if the record is locked by another user. You may need to wait until the lock is released.
  Review User Permissions: Ensure that you have the necessary permissions to make changes to the data. Lack of permissions can sometimes lead to unexpected behavior.
  Consult Logs: If the issue persists, check the application logs for any additional error messages or warnings that may provide more context about the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and troubleshoot issues (e.g., CRM_ORDER, CRM_UI).
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly save data and handle concurrent modifications in the system.
  System Configuration: Review the system configuration to ensure that it is set up correctly for handling callbacks and data changes.
  
  If the problem continues after trying these solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.