How To Fix CRM_CCM110 - Error in callback number range

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 110

• Message text: Error in callback number range

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM110 - Error in callback number range ?

  The SAP error message CRM_CCM110, which indicates "Error in callback number range," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the number range configuration for callbacks or service requests. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  Number Range Configuration: The error usually arises when the number range for callbacks is not properly defined or is exhausted. This can happen if:
  
  The number range object for callbacks is not set up in the system.
  The number range has been defined but is not active.
  The number range has reached its limit and cannot generate new numbers.
  
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or use the number range.
  
  
  System Configuration Issues: There may be inconsistencies or misconfigurations in the system settings related to number ranges.
  
  
  Solution:
  
  
  Check Number Range Configuration:
  
  Go to the transaction code SNRO (Number Range Objects).
  Look for the number range object related to callbacks (usually something like CRM_CALLBACK).
  Ensure that the number range is defined and active.
  Check if the number range has sufficient intervals and is not exhausted.
  
  
  
  Adjust Number Range:
  
  If the number range is exhausted, you can extend it by adding new intervals.
  Make sure to activate the number range after making changes.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to create or manage callbacks. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that might provide more context about the issue. You can use transaction SLG1 to view application logs.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and number range management for any specific instructions or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SNRO: Number Range Object Maintenance
  SU53: Display Authorization Check
  SLG1: Application Log
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to CRM callbacks and number ranges.
  
  
  Best Practices: Regularly monitor and maintain number ranges to prevent exhaustion and ensure smooth operation of CRM functionalities.
  
  
  By following these steps, you should be able to resolve the CRM_CCM110 error and ensure that the callback functionality in your SAP CRM system works correctly.