How To Fix CRM_CCM112 - Callback number & is already locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 112

• Message text: Callback number & is already locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM112 - Callback number & is already locked ?

  The SAP error message CRM_CCM112 indicates that a callback number is already locked, which typically occurs in the context of the SAP Customer Relationship Management (CRM) module. This error can arise when multiple users or processes attempt to access or modify the same callback number simultaneously, leading to a locking conflict.
  Cause:
  
  Concurrent Access: The callback number is being accessed by another user or process, which has placed a lock on it.
  Session Issues: A previous session may not have released the lock properly, causing the callback number to remain locked.
  Database Locking: The underlying database may have a lock on the record due to ongoing transactions or uncommitted changes.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Check Active Sessions: Use transaction codes like SM12 (for lock entries) to check if there are any active locks on the callback number. If you find a lock that should not be there, you can delete it if you have the necessary authorizations.
  Identify the User/Process: If you find a lock, identify the user or process that holds the lock. Communicate with them to understand if they can release the lock.
  Transaction Management: Ensure that transactions are being properly committed or rolled back to avoid leaving locks in place.
  System Restart: In some cases, a system restart may be necessary to clear persistent locks, but this should be done with caution and typically as a last resort.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks are used to prevent data inconsistencies when multiple users are accessing the same data.
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify callback numbers.
  Performance Monitoring: Regularly monitor system performance and locking behavior to prevent future occurrences of similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.