How To Fix CRM_CCKPT_C013 - Personalization key not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCKPT_C - Customizing for Cockpits

• Message number: 013

• Message text: Personalization key not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCKPT_C013 - Personalization key not found ?

  The SAP error message CRM_CCKPT_C013 indicates that a personalization key is not found in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when a user tries to access a personalized view or setting that has not been defined or is missing.
  Cause:
  
  Missing Personalization Key: The specific personalization key that the system is trying to access does not exist in the database.
  User-Specific Settings: The personalization settings for the user may not have been created or may have been deleted.
  Transport Issues: If the personalization settings were transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  Authorization Issues: The user may not have the necessary authorizations to access the personalization settings.
  
  Solution:
  
  
  Check Personalization Settings:
  
  Navigate to the personalization settings in the CRM system and verify if the required personalization key exists.
  If it does not exist, you may need to create it or restore it from a backup.
  
  
  
  Create or Restore Personalization Key:
  
  If you have access to the necessary configuration, create the missing personalization key.
  If the key was deleted, check if it can be restored from a transport request or backup.
  
  
  
  User-Specific Personalization:
  
  If the issue is user-specific, ask the user to reset their personalization settings. This can often resolve issues related to missing keys.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate authorizations to access the personalization settings. You may need to consult with your SAP security team.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve the issue.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the transaction to see where the error is occurring and gather more information about the missing key.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM personalization to understand how personalization keys work and how to manage them.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists and you cannot find a resolution, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.