How To Fix CRM_CCKPT_C012 - Personalization data has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCKPT_C - Customizing for Cockpits

• Message number: 012

• Message text: Personalization data has been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCKPT_C012 - Personalization data has been deleted ?

  The SAP error message CRM_CCKPT_C012 indicates that personalization data has been deleted. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when a user tries to access personalized settings or data that no longer exists in the system.
  Cause:
  
  Data Deletion: The most common cause is that the personalization data for the user has been deleted, either manually or through a system process.
  User Profile Changes: Changes to user profiles or roles may lead to the loss of access to certain personalized settings.
  System Upgrades or Migrations: During system upgrades or migrations, personalization data may not be transferred correctly, leading to this error.
  Authorization Issues: If a user does not have the necessary authorizations to access certain personalization data, it may appear as if the data has been deleted.
  
  Solution:
  
  Recreate Personalization Data: Users can recreate their personalization settings manually. This may involve setting up their preferences again in the CRM system.
  Check User Roles and Authorizations: Ensure that the user has the correct roles and authorizations to access the personalization data. If necessary, consult with your SAP security team to adjust the user’s permissions.
  System Check: If the issue persists, check the system logs for any related errors or warnings that might provide more context about the deletion of the personalization data.
  Restore from Backup: If the personalization data was deleted unintentionally, and if backups are available, consider restoring the data from a backup.
  Contact SAP Support: If the issue cannot be resolved through the above steps, it may be necessary to contact SAP support for further assistance.
  
  Related Information:
  
  Personalization in SAP CRM: Personalization allows users to customize their interface and settings according to their preferences. This includes layout changes, default values, and other user-specific settings.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing user settings and personalization, such as SU01 (User Maintenance) and PFCG (Role Maintenance).
  Documentation: Refer to SAP documentation for more details on personalization features and troubleshooting steps related to user settings.
  
  By following these steps, you should be able to address the CRM_CCKPT_C012 error effectively.