How To Fix CRM_CCKPT_C012 - Personalization data has been deleted

CRM_CCKPT_C012 - Overview

• Message type: E = Error

• Message class: CRM_CCKPT_C - Customizing for Cockpits

• Message number: 012

• Message text: Personalization data has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCKPT_C012 - Personalization data has been deleted ?

  The SAP error message CRM_CCKPT_C012 indicates that personalization data has been deleted. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when a user tries to access personalized settings or data that no longer exists in the system.
  
  Cause:
  
  Data Deletion: The most common cause is that the personalization data for the user has been deleted, either manually or through a system process.
  User Profile Changes: Changes to user profiles or roles may lead to the loss of access to certain personalized settings.
  System Upgrades or Migrations: During system upgrades or migrations, personalization data may not be transferred correctly, leading to this error.
  Authorization Issues: If a user does not have the necessary authorizations to access certain personalization data, it may appear as if the data has been deleted.
  
  
  Solution:
  
  Recreate Personalization Data: Users can recreate their personalization settings manually. This may involve setting up their preferences again in the CRM system.
  Check User