How To Fix CRM_CCKPT_C014 - Error when saving personalization data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCKPT_C - Customizing for Cockpits

• Message number: 014

• Message text: Error when saving personalization data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCKPT_C014 - Error when saving personalization data ?

  The SAP error message CRM_CCKPT_C014 typically occurs when there is an issue with saving personalization data in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including system configuration issues, data inconsistencies, or problems with the underlying database.
  Causes:
  
  Database Locking Issues: The error may occur if there are locks on the database tables that prevent the saving of personalization data.
  Authorization Issues: The user may not have the necessary authorizations to save personalization settings.
  Data Inconsistencies: There may be inconsistencies or corruption in the personalization data being saved.
  System Configuration: Incorrect configuration settings in the CRM system can lead to this error.
  Technical Issues: Bugs or issues in the SAP system or specific transactions can also trigger this error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to save personalization data. This can be done by reviewing the user's roles and authorizations in the system.
  Clear Locks: Use transaction code SM12 to check for and clear any locks on the relevant database tables that may be causing the issue.
  Review Personalization Data: Check the personalization data being saved for any inconsistencies or errors. If possible, try to save a simpler or different set of personalization data to see if the issue persists.
  System Configuration: Review the configuration settings related to personalization in the CRM system. Ensure that all necessary settings are correctly configured.
  Check for Notes and Patches: Look for any SAP Notes or patches related to this error. Sometimes, SAP releases updates that address specific issues.
  Debugging: If you have access to technical resources, consider debugging the transaction to identify the exact point of failure.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SU53 (to check authorization issues), and SE80 (to analyze objects).
  SAP Notes: Search the SAP Support Portal for any notes related to CRM_CCKPT_C014 for specific fixes or workarounds.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CCKPT_C014 error when saving personalization data in SAP CRM.