How To Fix CRM_CASE_XI004 - Case GUID &1 does not have external key

CRM_CASE_XI004 - Overview

• Message type: E = Error

• Message class: CRM_CASE_XI - Message for CRM case XI

• Message number: 004

• Message text: Case GUID &1 does not have external key

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_XI004 - Case GUID &1 does not have external key ?

  The SAP error message CRM_CASE_XI004, which states "Case GUID &1 does not have external key," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the external key associated with a case (or service request). This error indicates that the system is unable to find an external key for the specified case GUID (Globally Unique Identifier).
  
  Cause:
  
  Missing External Key: The case identified by the GUID does not have an associated external key. This could happen if the case was created without an external reference or if the external key was not populated correctly during the case creation process.
  Data Inconsistency: There may be inconsistencies in the data, such as if the case was migrated from another system and the external key was not transferred properly.
  
  Configuration Issues: There might be configuration settings in the CRM system that are not set up correctly, leading to the absence