How To Fix CRM_CASE_XI002 - Source system ID required to replicate the case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_XI - Message for CRM case XI

• Message number: 002

• Message text: Source system ID required to replicate the case

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_XI002 - Source system ID required to replicate the case ?

  The SAP error message CRM_CASE_XI002, which states "Source system ID required to replicate the case," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to replicate a case (or service request) from one system to another, and the necessary source system ID is not provided or is missing.
  Cause:
  
  Missing Source System ID: The error indicates that the system is unable to find the source system ID that is required for the replication process. This ID is essential for identifying the source from which the case is being replicated.
  Configuration Issues: There may be configuration issues in the system settings that prevent the source system ID from being recognized or passed correctly.
  Data Transfer Issues: If the data transfer settings between the systems are not properly configured, it may lead to missing information, including the source system ID.
  Inconsistent Data: The case data being replicated may not have been properly set up or may be inconsistent, leading to the absence of the required ID.
  
  Solution:
  
  Check Source System Configuration: Ensure that the source system is correctly configured in the SAP system. This includes verifying that the source system ID is defined and active.
  Review Case Data: Check the case data that you are trying to replicate. Ensure that all required fields, including the source system ID, are populated correctly.
  Update Replication Settings: If you are using middleware (like SAP PI/PO), check the configuration settings for the replication process to ensure that the source system ID is being passed correctly.
  Consult Documentation: Refer to SAP documentation or notes related to CRM case replication for any specific requirements or configurations that may be necessary.
  Debugging: If the issue persists, consider debugging the replication process to identify where the source system ID is being lost or not set.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM case management, such as CRMD_ORDER or CRMD_ORDERADM_H, to review case details and configurations.
  Integration Scenarios: Understand the integration scenarios between your SAP systems, especially if you are working with multiple systems (e.g., SAP ECC, SAP S/4HANA, etc.).
  User Authorizations: Ensure that the user executing the replication has the necessary authorizations to access the source system and replicate cases.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the problem continues, consider reaching out to SAP support for further assistance.