How To Fix CRM_CASE_XI006 - Case &1 already imported into system &2 (case ID &3). Case not updated

CRM_CASE_XI006 - Overview

• Message type: E = Error

• Message class: CRM_CASE_XI - Message for CRM case XI

• Message number: 006

• Message text: Case &1 already imported into system &2 (case ID &3). Case not updated

What causes this issue?

The case has already been imported into the target system .
The default behavior does not allow cases in the target system to be
updated .

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to overwrite the case in the target system in its current
state, the default behavior can be changed by implementing BAdI
<DS:SIMG.CRM_CMG_XI_IMPORT>CRM_CMG_XI_IMPORT</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_CASE_XI006 - Details

• The SAP error message CRM_CASE_XI006 indicates that a case (in this context, a customer service case) has already been imported into the specified system, and therefore, the system is unable to update it again. This typically occurs in scenarios involving data replication or integration between systems, such as when using SAP Process Integration (PI) or SAP Cloud Platform Integration (CPI).
  
  Cause:
  
  Duplicate Import: The case with the specified ID has already been imported into the target system, and the system is designed to prevent duplicate entries.
  Integration Issues: There may be issues in the integration process that cause the same case to be sent multiple times.
  Data Consistency: The system is enforcing data consistency rules to avoid conflicts or inconsistencies in case data.
  
  
  Solution:
  
  Check Case Status: Verify the status of the case in the target system. If it has already been imported, you may not need to import it again.
  Update Logic: If you need to