How To Fix CRM_CASE_XI006 - Case &1 already imported into system &2 (case ID &3). Case not updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_XI - Message for CRM case XI

• Message number: 006

• Message text: Case &1 already imported into system &2 (case ID &3). Case not updated

What causes this issue?

The case has already been imported into the target system .
The default behavior does not allow cases in the target system to be
updated .

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to overwrite the case in the target system in its current
state, the default behavior can be changed by implementing BAdI
<DS:SIMG.CRM_CMG_XI_IMPORT>CRM_CMG_XI_IMPORT</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_XI006 - Case &1 already imported into system &2 (case ID &3). Case not updated ?

  The SAP error message CRM_CASE_XI006 indicates that a case (in this context, a customer service case) has already been imported into the specified system, and therefore, the system is unable to update it again. This typically occurs in scenarios involving data replication or integration between systems, such as when using SAP Process Integration (PI) or SAP Cloud Platform Integration (CPI).
  Cause:
  
  Duplicate Import: The case with the specified ID has already been imported into the target system, and the system is designed to prevent duplicate entries.
  Integration Issues: There may be issues in the integration process that cause the same case to be sent multiple times.
  Data Consistency: The system is enforcing data consistency rules to avoid conflicts or inconsistencies in case data.
  
  Solution:
  
  Check Case Status: Verify the status of the case in the target system. If it has already been imported, you may not need to import it again.
  Update Logic: If you need to update the case, ensure that the update logic is correctly implemented in your integration process. You may need to modify the integration flow to handle updates appropriately.
  Error Handling: Implement error handling in your integration process to manage cases that have already been imported. This could involve checking for existing cases before attempting to import them.
  Data Synchronization: Ensure that the source and target systems are properly synchronized to avoid duplicate imports. This may involve reviewing the data flow and making adjustments as necessary.
  Consult Documentation: Review SAP documentation or notes related to CRM case management and integration to understand any specific requirements or configurations that may be necessary.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on handling case imports.
  Integration Tools: If you are using SAP PI or CPI, review the integration scenarios and mappings to ensure they are set up correctly.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant logs or integration configurations.
  
  By following these steps, you should be able to address the CRM_CASE_XI006 error and ensure that your case management processes function smoothly.