How To Fix CRM_CASE_PPF028 - Error occurred sending e-mail during closing of case &1

CRM_CASE_PPF028 - Overview

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 028

• Message text: Error occurred sending e-mail during closing of case &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF028 - Error occurred sending e-mail during closing of case &1 ?

  The SAP error message CRM_CASE_PPF028 indicates that there was an issue sending an email during the closing of a case in the SAP Customer Relationship Management (CRM) system. This error typically arises in the context of the Post Processing Framework (PPF), which is responsible for executing background tasks such as sending emails based on certain events or conditions.
  Causes:
  
  Email 
  Configuration Issues: The email settings in the SAP system may not be configured correctly. This includes SMTP settings, email server connectivity, or user-specific email settings.
  Missing or Incorrect Email Address: The recipient's email address may be missing or incorrectly formatted in the case data.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  System Errors: There may be temporary issues with the email server or network connectivity that prevent the email from being sent.
  PPF Action Configuration: The PPF action that is supposed to send the email may not