How To Fix CRM_CASE_PPF027 - Case &1: Case closing error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 027

• Message text: Case &1: Case closing error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF027 - Case &1: Case closing error ?

  The SAP error message CRM_CASE_PPF027, which states "Case &1: Case closing error," typically occurs in the context of closing a case in the SAP Customer Relationship Management (CRM) module. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Incomplete Data: The case may have incomplete or missing data that is required for closing it. This could include missing status updates, unresolved items, or required fields that have not been filled out.
  
  
  Open Activities: There may be open activities or tasks associated with the case that need to be completed or closed before the case can be closed.
  
  
  Business Rules: There may be specific business rules or processes defined in the system that prevent the case from being closed until certain conditions are met.
  
  
  Authorization Issues: The user attempting to close the case may not have the necessary authorizations or roles assigned to perform the action.
  
  
  System