How To Fix CRM_CASE_PPF025 - Cause: Transaction &1 could not be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 025

• Message text: Cause: Transaction &1 could not be locked

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action was executed that reassigns business partners in
transactions following a business partner change in a case.
However, this action could not reassign business partners in the
dependent transaction &V1& because this transaction is locked by another
process.

How to fix this error?

In the transaction &V1& manually change the business partners, or wait a
few minutes and execute this action again.
To manually change the business partners, run transaction
<DS:TRAN.SPPFP>SPPFP</>, search for this PPF action with application key
&V4& and execute it again. If the problem persists, run transaction
<DS:TRAN.SM12>SM12</> to identify who has locked transaction &V1&. Once
the lock has been released, execute this PPF action again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF025 - Cause: Transaction &1 could not be locked ?

  The SAP error message CRM_CASE_PPF025 indicates that a transaction (in this case, a case) could not be locked. This typically occurs in scenarios where multiple users or processes are trying to access or modify the same object simultaneously, leading to a conflict in locking mechanisms.
  Cause:
  
  Concurrent Access: Another user or process is currently accessing the same case, preventing your transaction from obtaining a lock.
  Long-running Transactions: A transaction that takes a long time to complete may hold the lock longer than expected, causing other transactions to fail.
  System Performance Issues: High system load or performance issues can lead to delays in lock acquisition.
  Database Locking Issues: There may be issues at the database level that prevent locks from being acquired or released properly.
  
  Solution:
  
  Wait and Retry: If the error is due to concurrent access, waiting for a short period and then retrying the operation may resolve the issue.
  Check for Active Sessions: Use transaction codes like SM12 (to check for locks) to see if there are any active sessions holding locks on the case. If you find a session that is no longer active, you may need to release the lock.
  Optimize Long-running Transactions: Review and optimize any long-running transactions that may be holding locks for extended periods.
  System Monitoring: Monitor system performance and database locks to identify any bottlenecks or issues that may be causing locking problems.
  Consult with Basis Team: If the issue persists, it may be necessary to consult with your SAP Basis team to investigate any underlying system or database issues.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors.
  ST22: To check for dumps that may provide additional context.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to locking mechanisms in your version of SAP CRM.
  Documentation: Review SAP documentation for best practices on handling locks and transactions in SAP CRM.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CASE_PPF025 error effectively.