How To Fix CRM_CASE_PPF026 - Cause: Business partner change not allowed in transaction &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 026

• Message text: Cause: Business partner change not allowed in transaction &1

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action was executed that reassigns business partners in
transactions after a business partner has been changed in a case.
However, the business partners could not be reassigned in the
transaction &V1& because the user &V2& executing this action does not
have the authority to do this.

How to fix this error?

In the transaction &V1& change the business partners manually.
However, this problem may occur again unless the user performing this
action has sufficient authority.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF026 - Cause: Business partner change not allowed in transaction &1 ?

  The SAP error message CRM_CASE_PPF026, which states "Business partner change not allowed in transaction &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to change the business partner associated with a case or transaction that does not permit such changes.
  Cause:
  
  
  Transaction Restrictions: The specific transaction (indicated by &1) may have restrictions that prevent changes to the business partner once it has been created or saved. This is often the case for certain types of transactions where the business partner is integral to the transaction's integrity.
  
  
  Status of the Transaction: The status of the case or transaction may not allow for changes to the business partner. For example, if the case is already in a completed or closed status, changes may be restricted.
  
  
  Configuration Settings: The system configuration may have been set up to restrict changes to business partners in certain scenarios or for specific transaction types.
  
  
  Solution:
  
  
  Check Transaction Status: Verify the status of the transaction. If it is in a status that does not allow changes, you may need to create a new transaction or follow the appropriate process to change the status before attempting to change the business partner.
  
  
  Review Configuration: Consult with your SAP administrator or functional consultant to review the configuration settings related to business partner changes in your CRM system. They may need to adjust settings or provide guidance on how to handle business partner changes.
  
  
  Use Alternative Methods: If changing the business partner directly is not allowed, consider whether there are alternative methods to achieve your goal, such as creating a new case with the desired business partner or using a different transaction type that allows for such changes.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to CRM case management and business partner handling for more detailed guidance on this error message.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling business partner changes in CRM.
  Transaction Codes: Familiarize yourself with transaction codes related to case management and business partner maintenance, such as CRMD_ORDER or BP.
  User Roles and Authorizations: Ensure that the user attempting to make the change has the necessary authorizations to modify business partner information in the context of the specific transaction.
  
  If the issue persists after following these steps, it may be beneficial to engage SAP support for further assistance.