How To Fix CRM_CASE_PPF030 - Error occurred sending e-mail during partner reassignment of case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 030

• Message text: Error occurred sending e-mail during partner reassignment of case &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF030 - Error occurred sending e-mail during partner reassignment of case &1 ?

  The SAP error message CRM_CASE_PPF030 indicates that there was an issue sending an email during the partner reassignment of a case in the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios where the system is configured to send notifications or emails when certain actions occur, such as reassigning a case to a different partner.
  Causes:
  
  Email Configuration Issues: The email settings in the SAP system may not be properly configured. This includes SMTP settings, email server connectivity, or missing email addresses for the partners involved.
  Missing Partner Data: The partner data (e.g., email addresses) for the case or the new partner may be incomplete or incorrect.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  Technical Issues: There could be underlying technical issues, such as network problems, that prevent the email from being sent.
  PPF (Post Processing Framework) Configuration: The PPF action that is supposed to trigger the email might not be correctly set up or activated.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in transaction code SCOT (SAPconnect) to ensure that the email server is correctly configured.
  Test the email sending functionality to ensure that the system can send emails.
  
  
  
  Verify Partner Data:
  
  Check the partner data associated with the case to ensure that valid email addresses are present.
  Ensure that the partner roles are correctly assigned and that the email addresses are not missing.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking user roles and profiles.
  
  
  
  Check PPF Configuration:
  
  Review the PPF actions related to case management to ensure that the email notification action is correctly defined and active.
  Use transaction code CRMD_ORDER to check the PPF actions for the specific case.
  
  
  
  Monitor System Logs:
  
  Check the system logs (transaction code SLG1) for any additional error messages or warnings that may provide more context about the failure.
  
  
  
  Test Email Functionality:
  
  Use transaction code SOST to check the status of sent emails and see if there are any errors logged for the email that failed to send.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect settings
  SOST: Outbound email monitoring
  CRMD_ORDER: Manage CRM orders and cases
  SLG1: Application log display
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and PPF for detailed information on configuration and troubleshooting.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  
  
  By following these steps, you should be able to identify the root cause of the CRM_CASE_PPF030 error and implement a solution to resolve it.