How To Fix CRM_CASE_PPF023 - Business partner &3 changed to &4 in transaction &1 number &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 023

• Message text: Business partner &3 changed to &4 in transaction &1 number &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF023 - Business partner &3 changed to &4 in transaction &1 number &2 ?

  The SAP error message CRM_CASE_PPF023 indicates that there has been a change in the business partner associated with a case in the SAP CRM system. This message typically arises during the processing of a case when the business partner (customer or contact) has been modified, which can affect the processing of the case.
  Cause:
  The error message is triggered when:
  
  The business partner linked to a case has been changed (e.g., from one customer to another).
  The change may have occurred due to updates in the business partner master data or through user actions in the system.
  The system is trying to execute a Post Processing Framework (PPF) action that relies on the original business partner information, which is no longer valid due to the change.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Business Partner Changes:
  
  Review the change history of the business partner to understand what modifications were made. This can be done in the business partner transaction (e.g., BP transaction code).
  
  
  
  Update the Case:
  
  If the business partner has changed, ensure that the case is updated to reflect the new business partner information. This may involve editing the case to link it to the correct business partner.
  
  
  
  Reprocess PPF Actions:
  
  If the PPF action that triggered the error needs to be executed again, you may need to re-trigger the PPF action after ensuring that the case is correctly linked to the new business partner.
  
  
  
  Check PPF Configuration:
  
  Review the PPF configuration to ensure that it is set up correctly and that it can handle changes in business partner information without causing errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance, especially if this is affecting business operations.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner), CRM_ORDER (to view cases), and SCC1 (to check PPF settings).
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide patches or updates.
  User Roles: Ensure that the user has the necessary permissions to make changes to business partners and cases.
  
  By following these steps, you should be able to address the CRM_CASE_PPF023 error and ensure that your case processing continues smoothly.