How To Fix CRM_CASE_PPF022 - No case found for transaction &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 022

• Message text: No case found for transaction &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF022 - No case found for transaction &1 ?

  The SAP error message CRM_CASE_PPF022: No case found for transaction &1 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with cases or service requests. This error indicates that the system could not find a case associated with the specified transaction.
  Causes:
  
  Transaction ID Not Found: The transaction ID provided does not correspond to any existing case in the system.
  Case Deletion: The case may have been deleted or archived, making it unavailable for processing.
  Incorrect Configuration: There may be issues with the configuration of the PPF (Post Processing Framework) settings, which could lead to the system not being able to find the case.
  Authorization Issues: The user may not have the necessary authorizations to view or access the case.
  Data Inconsistency: There could be inconsistencies in the database or issues with data synchronization.
  
  Solutions:
  
  Verify Transaction ID: Check the transaction ID you are using to ensure it is correct and corresponds to an existing case.
  Check Case Status: Look into the status of the case to see if it has been deleted or archived.
  Review PPF Configuration: Ensure that the PPF settings are correctly configured to link transactions with cases.
  User Authorizations: Confirm that the user has the necessary authorizations to access the case. This may involve checking roles and permissions in the SAP system.
  Database Consistency Check: Run consistency checks on the database to identify and resolve any data issues.
  Consult Logs: Check the application logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing cases and service requests.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation on the Post Processing Framework and case management to understand how cases are linked to transactions and how to troubleshoot related issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.