How To Fix CRM_CASE_PPF020 - Transaction could not be closed, no transaction ID found

CRM_CASE_PPF020 - Overview

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 020

• Message text: Transaction could not be closed, no transaction ID found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF020 - Transaction could not be closed, no transaction ID found ?

  The SAP error message CRM_CASE_PPF020 indicates that a transaction could not be closed because no transaction ID was found. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with cases or service requests.
  
  Cause:
  
  Missing Transaction ID: The most common cause of this error is that the system is unable to find a valid transaction ID associated with the case you are trying to close. This could happen if the transaction was not properly created or if it was deleted or not saved correctly.
  Inconsistent Data: There may be inconsistencies in the data related to the case, such as missing entries in the database or issues with the underlying business logic.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the transaction, leading to this error.
  System Configuration: Incorrect configuration settings in the CRM system can also lead to this