How To Fix CRM_CASE_PPF021 - Transaction &1 could not be closed, still being used by case &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 021

• Message text: Transaction &1 could not be closed, still being used by case &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF021 - Transaction &1 could not be closed, still being used by case &2 ?

  The SAP error message CRM_CASE_PPF021 indicates that a transaction (identified by &1) cannot be closed because it is still being used by a case (identified by &2). This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are dependencies between transactions and cases.
  
  Cause:
  
  Active Dependencies: The transaction you are trying to close is still linked to an active case. This could mean that there are open activities, tasks, or processes that are associated with the case.
  Incomplete Processing: The transaction may not have been fully processed or completed, leading to it being in a state that prevents closure.
  System Lock: There might be a system lock or a transaction that is currently being processed, which prevents the closure of the transaction.
  
  
  Solution:
  
  Check Active Cases: Review the case identified by &2 to see if there are any active transactions or processes that are still linked to it. You may need to